FAQ
DELIVERY INFORMATION
FREE UK & EUROPEAN DELIVERY
- UK - 1-3 DAYS
- EU - 2-3 DAYS
How do I track my order
Tracking your order is simple.
Click this link below:
Enter your email address and we will send you a code to log in.
From there you will see the latest information about your order status.
how do i request a return
Requesting to return your item is simple.
Click this link: Request a Return
Enter your email address and we will send you a code to log in. From there you will options to return your item.
return policy
HOW CAN I MAKE A RETURN?
We accept returns on unworn product(s) sent back in the original condition with the original packaging.
Returns are accepted 14 days
from the delivery date. Please contact customer services to receive the return address.
You are responsible for the cost of your returns. Returns are typically processed within 24 hours of receiving the product. If you have any questions please contact us through our email or contact page.
We will notify you once we have refunded your payment. Payment will be made to the original method of payment. Please note this may take up to 10 days depending on your provider.
EXCHANGES
After-Hrs offer hassle free exchanges, please contact us with your order number via email: customer@afterhrsuk.com to start the process or click on the link below.
DAMAGED AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable
items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@after-hrs.co.uk or online using the chat.
Requesting to return your item is simple.
Click this link
Enter your email address and we will send you a code to log in. From there you will options to return your item.